Your bill, your business.
Here's exactly what happens to your details when you send me a bill. Plain English.
What I collect
Your name, mobile, postcode, email if you give it, and the bill you send. That's it. I don't collect anything you don't hand me.
What I do with it
I read your bill to work out what you're paying and find you a better deal. I use your number or email to get back to you. Your postcode tells me which retailers can serve you. Nothing else.
Where it lives
Bills come to me through my business email, the website's form service (Netlify), or WhatsApp if that's how you send it. Every account is locked with two-factor login.
How I use AI
I use an AI assistant to help read the numbers off a bill and to check plans faster. Before any bill goes into it, I cover your name, address, account numbers and meter numbers. The AI only ever sees the plan, the prices and the usage.
The AI service I use is run overseas, so those plan and usage details may be processed outside Australia. I've switched off the setting that lets the AI company use my chats to train its models.
A person, me, checks every result. Nothing is sent to you that I haven't read and checked myself.
Payments
Card payments are handled by Stripe. Your card number goes straight to Stripe and I never see it. Stripe keeps your card on file so the yearly service can renew, and emails you before it does. Stripe's own privacy policy covers what it does with payment details.
Who sees it
Me. If we arrange for me to help you on a call with a provider, I'll only share what that provider needs, and only with your say-so. I never sell or hand your details to anyone else, and I don't take commissions, so no retailer is paying me for your information.
How long I keep it
The bill itself is deleted once your check is done, everywhere it came in, WhatsApp included.
If you sign up for the year, I keep a short record so I can watch your bills: your name, number, postcode, providers, plans, prices and when any promo ends. That's deleted when you leave.
Ask me to delete everything at any time and I will, same day.
Spotting a scam
I only contact you from 0437 014 408 or devon@betterwithbills.com.au, and I only take payment through the secure Stripe link in your report or PayID to Devon Rodrigues. I will never ask for passwords, banking logins, card numbers or codes sent to your phone. If anyone claiming to be betterwithbills asks for those, it isn't me. Please text me so I can warn others.
Marketing
I won't add you to any list or send you offers unless you've told me that's OK. If you ever get something from me you don't want, reply "stop" and that's the end of it.
Cover what you like
You're welcome to block out your account number, customer number, meter number (NMI or MIRN) or address on the photo before you send it. I only need the plan name, what you're paying and your usage.
Questions or concerns
Email devon@betterwithbills.com.au or text 0437 014 408. If you think I've handled your details badly, tell me first and I'll fix it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
betterwithbills is run by Devon Rodrigues, sole trader, ABN 39 822 428 273, Perth WA. Last updated 22 October 2026. See also my terms.